We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line.What will you be doing?

• Provide first-line technical support to clients via telephone, email, and remote assistance tools.
• Diagnose and resolve technical issues related to hardware, software, and networking.
• Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution.
• Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system.
• Proactively monitor client systems and networks to identify and address potential issues before they impact operations.
• Collaborate with other team members to continuously improve processes and enhance service delivery.

Previous Experience

• Ideally experience in an IT Support role carrying out 1st line.
• Familiarity with ticketing systems and troubleshooting issues with hardware and software
• Experience with Windows, M365 and basic networking concept
• Excellent communication skills
• Customer-focused mindset with a commitment to delivering high-quality service and support.
• Relevant certifications (eg, CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required.

What will you get?

• Competitive salary of up to £27,000
• Hybrid working environment (2 days on site in Perth)
• 25 days holiday + bank holidays
• Excellent career progression opportunities

If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus