IT Service Desk Technician
Newark, Full Time, Permanent
Crica £26,000

The benefits for the successful IT Service Desk Technician include:

- Office based

- 23 days (FTE) annual leave plus bank holidays

- Annual leave trading scheme

- Contributory pension scheme

- HealthPlan cashback scheme

- Permanent health insurance scheme

- Death in Service benefit

THE ROLE

The duties of a IT Service Desk Technician will include:

• Provide an excellent first point of contact within I.T. for all enquiries.
• Record, prioritise, assign, and manage all requests and incidents reported to the service desk.
• Exceed customer expectations and communications via telephone, email, and face to face.
• Escalate to our other team members, and third parties where appropriate.
• Document new processes, knowledgebase articles, amending and proposing new documents.
• Manage users and permissions and carrying out audits of our systems.
• Setup, provide and maintain I.T. equipment for staff members.
• Ordering of hardware and software.

THE CANDIDATE

The ideal candidate for IT Service Desk Technician will have excellent customer service skills and an ability to communicate information to colleagues with varied levels. The following experience and skills are required:

• You will have strong organisational skills, the ability to multi-task and knowledge of I.T. service delivery best practices.
• Be able to drive and have access to a car to visit our offices.
• Use of Active Directory and Office 365/Azure user and group administration.
• Microsoft Intune implementation and Admin.
• Word, Excel, PowerPoint, and Outlook.
• Excellent Teams and SharePoint administration.
• Mobile Device Management with Android and Apple.
• Windows 10/11.
• Remote desktop.
• Basic hardware diagnostics/triage.
• I.T asset management.

Whilst not essential the following skills would be desirable:

• Azure Virtual Desktop experience.
• Experience of working in a professional services organisation.
• Azure Foundation AZ-900 certified.
• Azure Administration AZ-104 certified.
• A relevant Microsoft I.T. qualification.

THANK YOU FOR YOUR INTEREST IN THIS VACANCY AND GOOD LUCK WITH YOUR APPLICATION.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.