*Hybrid, 3 days onsite, 2 days remote*

*2nd shift, Tuesday - Saturday, 230pm to 11pm*

A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24/7 coverage of Mainframe, Unix, Windows, and Networking platforms. They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc.

Responsibilities

• Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
• Monitor multiple applications and systems using company approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing company approved software.
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
• Perform Mainframe IPL's, and other system commands if and when required.
• Support transmissions across SFTP/NDM.
• Support the execution and troubleshooting of UC4 jobs.
• Provide support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Work scheduled overtime when needed to ensure 24 x 7 coverage.
• Must adhere to all Production Operations policies and procedures

Qualifications

• College degree in Computer Information Systems desired, but equivalent work experience will be considered
• 5+ years of OS390 JCL and IBM utilities
• 5+ years working in a multi-platform environment
• 5+ years working knowledge of an open systems scheduling product (UC4).
• 5+ years working knowledge of Mobius/Brio.
• DevOps experience desired but not required.
• Network troubleshooting.
• UNIX knowledge.
• UC4 Scheduler.
• Mobius via Document Direct.
• zOS/390 JCL, IBM utilities
• Transmission protocols: SFTP/NDM.
• Operating systems: Unix, Windows, zOS/390
• Strong Desktop skills
• Microsoft Office Suite