Technical Service Delivery Manager

Chatham

up to 45,000 pa

This role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA's are achieved. A background in IT, Telecoms, WiFi, Mobile Services, Engineering, Networking etc would be preferred.

The role of Service Delivery Manager includes:-

• Developing the Service Plans for new projects, as well as upgrading existing clients
• Creating and maintaining all technical and non-technical documentation for the project
• Being responsible for all technical communications with the client
• Being responsible for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixes
• Collaborating with the Key Account Manager for service issues and contract renewals
• Being responsible for the delivery of projects, on time and on budget

To be considered for the role, you should have:-

• At least 3 years Customer Management experience, ideally with a technical role
• Experience of working and collaborating with multiple teams
• Experience of planning and prioritising your workload
• Relationship management skills