CSS Payroll Co, L.P. (Los Angeles, CA) seeks Global Head of Scaled Operations & Support to dvlp & implmnt stratgies to optmze suppt prcesses acrss globl footprnt algned w/cmpny objctvs Reqs Bach in Mgmt Info Sys or Bus Admin w/concntrn in Finance +5yrs post-Bach prgrssv exp in pos offrd or Head or Sr Director of Custmr Exp. All reqd exp mustv incld dvlpng & excutng stratgic vision for globl suppt & ops, ensrng algnmnt w/ovrall cmpny objctvs; mngng int'l team of at least 10 prfssnls; mngng ops acrss diff regns & time zones, int'l mrkts, cultures & biz practces; mngng & optmzng globl BPO incl operat'l prcesses, rsrce allocatn, & prfmnce metrcs; dvlpng & mngng budgts, cntrllng costs & anlyzng finc'ls to optmz rsrce allocatn; collabrtng w/othr depts incl prod & tchncl teams to algn stratgies; applyng knwldge of int'l regs & stndrds, & idntfyng & mtigatng rsks assctd w/globl ops; ovrseeing or supptng vendr mgmt, idntfyng emrgng tchnlgs & tools w/in custmr exp & implmtng digtl trnsfmtn intiatvs to imprve effcncy & custmr exp; anlyzng custmr feedbck & drivng imprvemts in suppt srvces; & usng data anlys & rprtng to dvlp data-drivn insghts. Role reqs apprx 10% domstc & int'l travel. Salary $215,000/yr.
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